Operations Officer

Operations Officer

DEADLINE: May 16, 2012

To apply for this position, click here.


infoDev (www.infodev.org) is a program of the World Bank which works at the intersection of innovation, technology, and entrepreneurship to create opportunities for inclusive growth, job creation and poverty reduction. infoDev assists governments and technology-focused small and medium sized enterprises (SMEs) to grow jobs, improve capacity and skills, increase access to finance and markets, ensure the appropriate enabling policy and regulatory environment for business to flourish, and test out innovative solutions in developing country markets. We do this in partnership with other development programs, with World Bank/IFC colleagues, and with stakeholders from the public, private and civil society sectors in the developing world.

infoDev is staffed by an expert Secretariat housed in the Financial and Private Sector Development (FPD) Vice Presidency of the  World Bank Group. We leverage our work with complementary programs of FPD and other World Bank Group units, using the following strategic priorities:
• Facilitate the creation and growth of innovative technology enterprises (particularly SMEs) that in turn, support and lead to the growth of competitive industries;
• Support the commercialization and adoption of technologies, such as ICTs and climate technologies, by building capacity and skills, providing technical assistance, and enhancing access to finance and markets.
• Promote sound enabling environments for innovation and technology entrepreneurship to flourish, by disseminating cutting edge research and best practices, connecting communities of practice, building capacity and skills, and convening stakeholders. 

infoDev is a global thought leader in ICTs for development (ICT4D) and in small business incubation for innovative entrepreneurs, start-ups and enterprises. infoDev’s global incubation network spans some 400 incubators in over 100 countries.  It connects more than 20,000 small and medium enterprises and has helped create over 270,000 jobs.  infoDev’s ICT4D work, in particular, its cutting edge research and analytical products have helped regulators and policymakers around the world create sound enabling environments for ICT access and use to flourish.

infoDev’s work is a continually iterative process. We communicate with our stakeholders on an ongoing basis through communities of practice, surveys and interviews, social media, focus groups, and direct feedback during training sessions. Our analytical work helps frame our work in the field. This adaptive format enables infoDev to build strong partnerships, work with a wide range of stakeholders, coordinate joint action among bilateral and multilateral partners, and deliver innovative programs on a national, regional and global scale. It also allows us to design demand-driven programs that are grounded in the realities of the developing countries we serve.

infoDev’s donors support the use of technology and innovation for development. They see a key role for a strong and robust private sector in growth, development, competitiveness, and poverty alleviation. They believe that access to information and ICTs opens opportunities for inclusive development, across all economic sectors and parts of society in developing countries.

infoDev is currently implementing an ambitious work program, which includes several interesting initiatives:

• The Creating Sustainable Businesses in the Knowledge Economy Program (CSBKEP) is a public-private partnership with the Government of Finland and Nokia. This program explores how to improve the productive capacity of enterprises, particularly SMEs, as engines for sustainable and equitable development. It also evaluates how innovation facilitates development, in areas such as value-chains, policy frameworks, and broader innovation eco-systems. It incorporates a number of creative and cutting-edge activities, such as mobile applications laboratories, social networks, access to finance and market mechanisms for technology SMEs and innovative agribusiness value chains. The program has global components, but its main focus is on Africa, Asia and Eastern Europe and Central Asia (ECA). 

• The Climate Technology Program (CTP) aims to create a network of Climate Innovation Centers (CICs) to accelerate the development, deployment, and transfer of locally relevant climate technologies. CICs help developing countries innovate technologies and business models that meet local needs and as a result, address climate change mitigation and adaptation issues, as well as meet their “Green Growth” objectives by supporting domestic climate and clean technology sectors for economic development, competitiveness and job creation Services offered by the CICs include financing, technical assistance, market information, policy advice and capacity building. CICs are expected to contribute over 70 innovative climate technology enterprises, generate over 20,000 direct and indirect jobs, and mitigate 1.5-2m tons of C02. A global network of CICs will facilitate and catalyze cross border, south-south, and north-south collaboration, market access and sharing of knowledge and contacts.

• The “Entrepreneurship Program for Innovation in the Caribbean (EPIC)”, helps growth oriented Micro, Small and Medium Enterprises (MSMEs) in the Caribbean region use small business incubation as a tool to help technology enabled start-up entrepreneurs and grow competitive industries. The capacity of incubator managers and policymakers to support MSME development is an area of focus, as is the special needs of Caribbean women entrepreneurs. The program will also provide seed funding to promising MSMEs to help them successfully scale their operations, in recognition of the fact that access to finance is an important barriers for these enterprises to succeed.

The infoDev team is led by the infoDev Program Manager and includes Program Coordinators, Task Managers (TM) and a core staff supporting the program overall.  The Program Manager provides strategic guidance, makes linkages between programs and oversees relations with donors, the Bank and IFC, and other partners.The Program Coordinators are responsible for overall coordination and delivery of infoDev’s work program, while TMs manage individual projects, activities and thematic areas. infoDev’s core team handles areas such as operations, communications, resource management and administration.

Duties and accountabilities

Reporting to the Program Manager, the Operations Officer will be responsible for ensuring a coherent, transparent and operationally efficient business environment in infoDev.  The Officer will have the following duties and responsibilities:

• Coordinate the preparation of strategic work programs for infoDev, under the guidance of the Program Manager and the Program Coordinators;
• Oversee the development and the effective and transparent management of an annual budget for infoDev, working closely with the RM Analyst;
• Prepare monthly monitoring reports on the status of the work program and budget execution for the Program Manager and the Program Coordinators to review, which highlights issues arising, identifies trends, proposes actions to take, reports on the status of prior actions taken, illustrates good practice in other programs and Bank departments that infoDev could use, and ensures consistency with World Bank policies and practices;
• Ensure adherence to harmonized business processes and procedures for all ongoing and new infoDev programs, in line with World Bank policies and procedures for trust fund management. This includes, inter alia, RFP processes, procurements, disbursements, grant management, monitoring and evaluation and trust fund establishment. Where necessary, design, modify or improve such business process and procedures and provide advice and support to the Program Coordinators and TMs in the day-to-day implementations of their work programs;
• Ensure appropriate financial controls on usage of funds, regularly monitor utilization levels of trust funds and advise the Program Manager regularly on the status of allocations, disbursements and usage of the Trust Funds;
• Develop and implement consistent operational procedures and harmonized templates for regular reporting to infoDev's donors and partners;
• Ensure that appropriate Impact Assessment and Monitoring and Evaluation frameworks are designed and implemented within infoDev for efficient and effective measurement of the program’s deliverables;
• Together with the Senior Communications Officer, oversee the preparation of Annual and Semi-Annual Reports to donors, partners and stakeholders;
• Oversee and ensure compliance with and coordination between internal procedures for trust fund management and reporting, procurement, financial management, monitoring and evaluation and team workflows; and
• Guide and oversee on a day to day basis infoDev’s core operational team, which includes Program Analysts and the RM Analyst.

Selection criteria

• A master's degree (or equivalent) in a relevant field, plus at least five years of relevant experience;
• Experience with trust fund management processes and procedures and related World Bank administrative and project management procedures. Experience with Global Partnership Programs is a plus;
• Some evidence of strong staff development skills, including mentoring and coaching junior colleagues.


• Project Management - Understands and utilizes the basic concepts of project management, as they relate to the implementation of a project; 
• Bank Instruments, Policies, Procedures, and Systems - Fully familiar with Bank Instruments, Policies, Procedures and Systems (including safeguards, FM and procurement);
• Portfolio Management (OS) - Analyzes and identifies portfolio cross-cutting issues;
• Analytical and Technical Skills, Operational Strategy Development & Advice - Expertise in particular Bank Network recognized Sector or Theme;
• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success;
• Drive for Results - Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so; 
• Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view;
• Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner; and 
• Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others’ work.

The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background.  Individuals with disabilities are equally encouraged to apply.  All applications will be treated in the strictest confidence.

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